On Orders

01.How do I place an order?

1. Via Website : You could add the items you want into your shopping cart, and then submit the order form to us
2. Via E-mail : Email us with the item's code list and quantity for each item you want to order
3. Live Chat : Contact our online saleswoman and tell her your order directly
4. MSN Messenger : Tell your order details to our company on MSN
5. Via Phone : You also can call us to place an order

After receiving your order form, we will email you back with your final order and our payment information.
Any more question?
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02. What is the minimal quantity for an order?

The value of minimal order should be more than 1000 US Dollars
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03. How can I place an OEM, ODM or customize order?

We would like to know more about your order details first, Please begin a conversation to communicate with me online instantly.
OEM / ODM Order?
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04. Is it possible to send me an free samples?

Sorry we don't offer free samples but we would like to suggest you place a small order to test our quality.

05. Is it possible to order in large quantities?

Yes, large quantities are our major order. we will negotiate with you about all detailed terms of order.
Bulk Order
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06. Is it possible to visit your factory?

Welcome to visit our factories, Please let us know your detailed schedule of coming here, we will arrange the reception.
Visit Our Factories
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07. Can you email form of my final order?

Of course, so you can check your order when you get your packages.

08. Is there insurance for the delivery of my order?

Normally the insurance will be covered according to the customer's request. If you need, we can assist you to arrange it.

09. Is it refundable if I am not satisfied with my products?

Shipping and handling charges are non-refundable.
Generally, there are three methods to resolve it.
1. We can refund it if it is our obligation.
2. We can replace part of them if they are not the expected.
3. We can reach an agreement to minimize our mutual loss.
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10. Can I call you over the phone easily?

Yes. Please reach our business phone number at OO86-187-5995-O086. You are welcome any time.

11. How can I get in touch with you shortly if I have some question?

1. Live Support : Our saleswoman will follow your every message in time.
2. MSN Messenger : Contact us by msn messenger if our msn id in your firend list.
3. Call Us : Call us any time at OO86-187-5995-O086
4. Send E-mail : Email us with your question, we will reply to you in first time.
Need to contact us?
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12. What brands are the products?

No, our products are mainly not mainstream brands.

On Payment

01. What forms of payment do you take?

Payment can be made via the below various means.
1. Western Union
2. MoneyGram
3. Bank Transfer
4. Wire Transfer
5. Debit Card
6. Visa
7. MasterCard
8. Discover
9. AMEX
10. Credit Cards
11. Paypal
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02. Is paying by bank transfer free of additional fees?

You may have to pay a fee when the money is sent out of your account to our bank account. Any such fee is your responsibility, so please ask your bank to provide you with clear details so you can account for this fee when you pay.

For example, if you are paying for an order of $1000, and the bank will charge $30 to transfer, please submit for the transfer $1030. If you only submit $1000 then the payment that arrives with us (in this example) will only be $970.

03. Do you send me confirmation that you have received my money?

You will be informed once your payment was well received.

04. After I make payment, I worried about delivery. Is it secure to buy your products?

If you're having any doubts about importing from China, you're right to be cautious. Here's some key information about Asupplier.org to give you more confidence in starting out with your new supplier
It is safe to deal with us. We have a good name among over 10,000 clients.
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05. Do you know how much import tax I have to pay?

Maybe. It depends on what country you are receiving the goods in.
There are no sales taxes or hidden charges to pay on the China side when you buy from our company.
You'd better consult with your local customs, since different countries have different rules.
Many countries charge two kinds of tax when you import anything from overseas.
1. Sales Tax (VAT)
2. Import Duty.
Usually these taxes are not very high, and the tax is calculated according to the value of the goods.
On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.
We think, if value of your order is less then 10,000 US Dollars, you are not worry about the tax.
To know more about Tax
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06. Do you accept COD?

Currently, we can not accept COD. We will process your order only after receive your payment in full.

On Shipment

01. How long will be the parcel arrived my country?

Generally, it will take around 15 - 25 days after receiving your payment.
We will keep in touch with you until you get the parcel.
Any question on shipping?
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02. Will you send me a tracking number?

After we dispatch your goods, we will email you a tracking number for the courier used.

03. How are goods shipped to me from China?

We'll ship your goods to you by air express courier.
1. The choice of courier varies according to country.
2. DHL, FedEx, UPS, TNT, EMS, China Air Post is available for most countries.
2. For bulk orders we can arrange to make the goods available at our warehouse for your own forwarder to collect.
3. Air express courier: after dispatch from the Asupplier warehouse in Fujian, China, the shipment goes to the airport in Hong Kong, in Shenzhen, in Shanghai, or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
Still have question?
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04. Can you ship containers?

Yes, large quantities are our main practice.
Bulk Order
Negotiate with us here ...

05. Can you do drop ship?

Yes. We can arrange. However the minimum order should be 1000 US Dollars for each drop ship order.

06. Do you do customs clearance?

Normally, the courier will help you to arrange customs clearance. In some cases, it may need your assistance.

07. Can you ship to my country?

Yes, we deliver to every country. different shipping methods are available for different countries. if you need to know more details please contact our online support person.
Ship to your country?
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08. If I'm located in one country, Is it possible to ship to another country?

No problem! Just tell me before shipping.

09. How about the package?

Your order are packed in hard tubes or hard boxes so that they will be well protected.